Toneloom — Support
Last updated: 11 October 2026
Need help with Toneloom? Email jprbom@gmail.com. Please write from the email
address of your Toneloom account and tell us what you were doing, what you expected and what happened. For a
problem with one song, include the song's name.
Manage or cancel your subscription
Toneloom Pro is an auto-renewable App Store subscription. Apple bills it and manages renewals.
- On iPhone: open Settings, tap your name, then Subscriptions, and choose Toneloom Pro.
In the app you can also tap the Account icon, then Membership, then Manage subscription.
- Cancelling stops future renewals. You keep access until the end of the period you have paid for.
- Restore a purchase: tap the Account icon, then Membership, then Restore. Use the same
Toneloom account and Apple Account that made the purchase. A subscription stays with the Toneloom account
that bought it: after that account is deleted, a running subscription cannot be restored to a new one,
so cancel it first.
- Refunds are handled by Apple. Request one at
reportaproblem.apple.com.
Delete your account
- In the app: tap the Account icon (top right), then Delete account, and confirm.
- This permanently deletes your account, the audio you imported and the layers made from it, your library,
presets and Rig-Exchange items, and your support requests. It cannot be undone. Download any mix you
want to keep first.
- Deleting your account does not cancel an App Store subscription. Cancel it in
Settings > your name > Subscriptions, or Apple will keep renewing it.
- If you can no longer sign in or no longer have the app, email us from the account's address and we will
delete the account for you.
Get a copy of your data
Email jprbom@gmail.com from your account's email address with the subject
"Data request". We will send you a copy of the personal data we hold about you. You can also download the
mixes you shape at any time with the download button in the player. We may ask you to confirm the request
from the account so we only release data to its owner. See the Privacy Policy for your other
rights, including correction and deletion.
Sign-in help
- Verification email missing? Check your spam or junk folder. It comes from noreply@toneloom.app.
- Sign in with Apple: use the same Apple Account you signed up with. If you chose "Hide My Email",
Toneloom only sees Apple's relay address.
- Forgot your password, or someone else signed up with your address? There is no self-service
reset yet. An address only becomes an account once its verification link, which only ever goes to that
mailbox, is opened and a password is chosen on the page it opens. If you never did that, open the newest
Toneloom email and choose your password there (its link works for 30 minutes), sign up again, or use Sign
in with Apple. Otherwise email us from that address and we will help you get back in.
- Still stuck? Email us. We never ask for your password.
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